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Very very annoyed!'I got TV, velocity very high speed internet and their security system for only 125/month 1st yr 152 2nd yr. A different company I had misrepresented the system and a crappy nanny cam for $68/month on a 3 yr contract. I used to hate Comcast, however they've improved dramatically and the price CANT be beat. ADT has great sales reps, but when the techs come out, they bash the quality of the product and highly recommend going with a separate video company, which is the main reason i wanted a system to begin with. Comcast has definitely upped their game and has a good system and for the bundled price cant be beat. As far as customer service, hell who has good CS these days no one its not the 80's any longer!ATandT which owns direct TV now and Comcast are monopolies and get away with lack luster support, speak clearly with the stupid bot and be polite to the rep and it always seems to go pretty good.

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As we researched this topic and security systems in general, we reached out to Jamie Vos, vice president of the Electronic Security Association ESA for his thoughts on DIY systems. He emphasized professional monitoring for security systems: “If you receive a text alert, you may not be in a condition to respond and you may not hear an alarm. At that point, you have lost valuable response time, whereas a professional monitoring station can automatically alert first responders. ”We also contacted Kirk MacDowell, a board member with the Security Industry Association SIA and president of MacGuard Security Advisors Inc. He said a security system can act as a central heartbeat in the home. “Devices such as locks that can be opened remotely, home light control and thermostats that can raise or lower temperature are all tied into one convenient app and then tied into the alarm, making the operation seamless. ”How we tested DIY home automated systems For each new DIY security system, we test in two areas: user experience and ease of installation. These help build a picture of a system's effectiveness and how it affects you. For user experience tests, we see what each system and its companion smartphone app can do. In our experience, the best DIY home security systems have many ways to arm and disarm so you don't always need your smartphone. They also let you use a keypad or key fob to accomplish the same goal.